Leslieville Geek Policies & Warranties

Company Policies & Warranties

LeslievilleGeek Warranty Terms

Failure of payment voids all labour warranties.
Services
Warranty Period
Cost to fix during Warranty period
Cost to fix after Warranty period
TV Mounting to wall. Never Fall Warranty
5 Years
Free
Mounting Fee
Crooked Mounting
30 Days
Free
Minimum On-Site Charge $120
Re-Mounting TV to different Height
14 Days
Mounting Fee
Un-mounting Fee
Mounting Fee
Re-Mounting TV to different Wall
No Coverage
Un-mounting Fee +
Mounting Fee
Un-mounting Fee +
Mounting Fee
Parts Supplied by Leslievillegeek
365 Days by Manufacturer
30 days Labor
Free
Minimum On-Site Charge to diagnose + Labor for co-ordination
Smart Home Devices
90 days
Free
Hourly Charges. minimum 1 hour
Harmony Remote
90 days
Free
Hourly Charges
+ minimum 1 hour
WiFi Extension with
Wireless Mesh or Powerline Adapters
90 days
Free
Hourly Charges + minimum 1 hour
Whole Home WiFi
Wired Mesh or Access Point
365 days
Free
Hourly Charges + minimum 1 hour
Sonos Speakers
365 Days by Manufacturer
30 days Labor
Free
Parts Replacement cost +
Hourly Charges + minimum 1 hour
Receiver Setup or Repair
365 Days by Manufacturer
30 days Labor
Free
Parts Replacement cost +
Hourly Charges + minimum 1 hour
Voice Control
90 days
Free
Hourly Charges
+ minimum 1 hour
Customer Purchased Equipment
No Coverage
Free
No Coverage on customer equipment

Pricing Policy

Price is subject to change without notice upon time of installation.
LeslievilleGeek is not responsible for charges arising from circumstances outside the project.

Invoices paid past 15 days from issue are subject to a 10% penalty charge.

Cancellation/Rescheduling Policies

What’s the cancellation policy?
The installation services we provide is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.
Booking Cancellation Policy
Same day cancellation fee
Cancel or reschedule 24-2hrs before booking
$120 fee
Short notice cancellation fee
Cancel less than 2 hrs before booking
$150 fee
Missed appointment fee
A technician arrives for a scheduled booking, but they’re unable to gain entry or get started.
$180 fee
Custom jobs above $500 cancellation fee
If materials have already been purchased for a custom job before cancellation.
Reimburse for materials and minimum of 4 hours of labor charges.

Garbage Policy

After finishing the installation work at your premise, LeslievilleGeek would like to leave the place clean and tidy. Unboxing your TV and electronics devices may come with disposal items which are recyclable and garbage.

After the job is completed our technicians will divide the items between reusable, recycling and garbage and inform you accordingly.

For Landed Property (Houses, Townhomes etc…) – Our Technician can assist you in bringing the items into the respective room on the same floor or out to your driveway/ garage. Please guide our technicians to the exact locations of your bins.For Condos & Apartments – Our Technicians will organize the above items and leave it at your front door or entrance.

For Commercial Properties – Our Technicians will organize the above items and leave it at your front door entrance to a location specified in the same floor.

General Policies

Licensed Tradesperson
LeslievilleGeek is not responsible for any work requiring a licensed tradesperson as per Canadian Law.

Soundbar Mount Policies

Sound Bar Mount
Every Soundbar comes with its own unique soundbar mount. LeslievilleGeek can help you source a mount at the cost of $120. A deposit needs to be made for the purchase and after the mount is received at our facility we will book the appointment to mount it.

Remounting Policies

Re-Positioning TV During Install
We spend around 30 minutes to have a discussion with our customers to determine the perfect position for the TV. After that we start drilling the holes to put up the TV. If you decide to change the location of the TV after the drilling,  a charge of $90 will imposed to start the mounting process at the new location.

We are here to help.

Get your TV installed today, we make it easy.

A Review From One of Our Customers:

Read more reviews
"Great experience using Leslieville. I have used them to set up TV monitors in our office as well as home installations. Best in the biz!"
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